FAQs

To place the transaction, you need to Login your account and follow these simple steps:

Select the payment method

Choose Destination Country

Select payout option i.e. Cash Pick up or Bank Deposit

Select payout location

Enter amount

Create or choose Beneficiary

Confirm the Payment

Cash Pick Up
It will be available for collection on the next day.
Bank Deposits
Bank Deposits normally takes 3 Banking days, In case of incorrect information of Receiver’s Bank Account, it may incur delays.

You can send any amount with subject to Compliance clearance.
In case of any huge amount, Please send us an email at info@roshanremit.co.uk

No fee will be charged on online payments to Afghanistan.
For more details, please visit our website roshanremit.co.uk

For Online Members:
You may simply click on FORGOT PASSWORD and enter your registered email ID to receive a reset link.

You can change your password by providing a current password, simply go to privacy setting and click change password. In case if you have forgotten your password you can use the forgot your password feature which sends an email to your registered email address with the password reset link.

Monday to Friday 9 AM GMT to 6 PM GMT

You can send an email at info@roshanremit.co.uk please call us at 02035003279

You can visit our branch at Unit 222 Balfour House,741 High Road North Finchley N12 0BP, United Kingdom.

For payment collection, the receiver needs to provide the following:

Transaction number (also known as payment number, pin number or pin code

Beneficiary’s valid photo ID as per destination country

Proof of ID

Colored Passport Copy

Colored copy of full UK driving license

Scan/copy of EU member state ID card with photo

Proof of address

Utility bill.

Bank statement.

Bank letter.

Employment letter

Credit card statement

NHS letter/GP card

An official letter from any UK Government body

Proof of funds: As per declared Source

Proof of funds: As per declared Source

Pay/wage slips

Credit card statement (document should contain identification such as name and account number)

House sale receipt, car sale receipt, etc

Bank loan documents (including mortgages)

You can re-generate your Pin Code at any time, simply go to privacy settings in the agent portal and click Re-Generate Pin Code.